Brains working towards machine consciousness

 First of all, I want to say I like Lulu.  It provides good quality printed books, which seem to be at a perfectly reasonable price, to me.  The process of creating a project, uploading a 'manuscript' and designing the cover is all pretty straightforward - usually.  The books arrive quickly when ordered.

However, recently I have run into two different problems with the site.  That in itself is not all that annoying, these things happen.  The quality of the customer support, however, is getting beyond a joke.