In Folksonomological Reification (Parslow, Øster Lundqvist, Porter-Daniels, Hussey & Williams), I described how Activity Theory can be adapted to study social networking services (SNS) or tools. One may consider a service such as Twitter or Delicious as tools. I want to challenge that view.
A tool is something used to perform a task, or necessary in the practice of a vocation. There are many online dictionaries, and you are welcome to check their definitions and make sure I am not cheating - if I cite one, the reader is less likely to find a view which challenges mine, which makes for a duller blogosphere, so I leave it to you to look it up!
OK, so Twitter is a tool in the sense that you use the underlying service (which is in itself a range of different tools: a database, a web server, networking gubbins, your browser, your screen driver, your operating system etc.) in order to communicate with others. Unless you use it purely as a broadcast medium, however, you are using something more than that as a tool whenever you tweet. The same goes for any social networking service - you are not just using the 'system'.
So what are you using? I would argue that you are using the information in the system as a tool. Primarily, if you get useful answers and insights from using SNS, you are manipulating relationships with others to extract information. The network is the tool, which you use to obtain the results you need. The specific interface you use, be it Twitter, Delicious, Facebook or any other, is just a window of opportunity through which you have access to the real thing.
A SNS is of little use to anyone before it is populated. In its early days, it is reasonable to see the SNS itself as a tool for helping build the network. But once the information is there - the links between people, as well as the actual 'content' which is submitted to the system - the SNS becomes a mere conduit, as much of a tool as the air is between speaker and listener. The network itself becomes the tool.
As you (and others) contribute to the SNS, relationships form and change. The network molds itself to the cognitive hands of the operators - the users of the service.
Of course, this is no ordinary tool - it cannot be found in any one place, and can have many people seeing different views of it, and using it in different ways, at any one time. It is, by its very nature, a highly distributed system, made up of many fallible components - people. But despite the fallibility, the system as a whole is very robust. It can lose individuals, or even sub-netwoks, and still continue to provide practical use to the remaining participants.
Individuals within the network can operate in different roles. Some people tend to be Explorers, finding information and sharing it with others. Some are Commentators, and others are Editors. Some act as Curators, some as Ambassadors (negotiating between different sub-networks). In Twitter, for example, there are people who post many links to material they have found, and some who discuss ideas with their network, whilst others re-work the material to produce outputs. Each of these gains some form of benefit from using the network - whether it is recognition and validation, help crystalizing their thoughts, or source material for their new blog post.
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Comments
3G Activity Theory and Networks
It's late and this is a quick comment!
I had a quick look at your (horrifically titled) Lulu book, and I think you might be using 1G activity theory. I found it helpful to read about more recent developments in AT (being a bit of a newbie) that take account of network technologies, particularly the Internet. My first finding was Engestrom (2001) then last week I found a lovely book by Clay Spinuzzi that I am still reading http://bookshop.blackwell.co.uk/jsp/welcome.jsp?source=rss&isbn=0521895049 - get it;)
Anyway I think network and human practices within them are probably more useful concepts in this context. Not so much Twitter network as an entity (more useful for those constructing a case for flogging it to Google), but rather the personal asymmetric networks that we construct within Twitter. I talk about that a bit here http://francesbell.com/2009/04/07/following-and-unfollowing-in-twitter-%...
If we overlapped everyone's PNs then we would get the Twitter network at that moment in time (we'd have to be quick).
The roles you describe are just that , roles that we adopt or not at different times in our practice, and not categories of people
Engeström, Y. (2001) Expansive Learning at Work: toward an activity theoretical reconceptualization. Journal of Education and Work, 14, 133-156.
Thanks...
Thanks for the feedback, and for the link - I will check the book out.
I think the different levels of symmetry supported by different SNS are an important aspect with regards to analysing how the services fit with the ways people work. I also agree that the important bit, to the individual, is the personal network. From the perspective of the community, I think we have to try to take a look at the broader picture, and as you say trying to capture a snapshot of the network as a whole would require great speed (although it would be possible to determine a historical snapshot).
The role descriptions are, indeed, meant as just that. An individual can have one or many roles, at one or many times. Which ones they fill most naturally may say something about a category of person, but the important part, to my mind, is that the behaviours associated with a role need to be adequately supported by the available 'tools' (the more traditional version of the word, although also by the network-as-a-tool.