First of all, I want to say I like Lulu. It provides good quality printed books, which seem to be at a perfectly reasonable price, to me. The process of creating a project, uploading a 'manuscript' and designing the cover is all pretty straightforward - usually. The books arrive quickly when ordered.
However, recently I have run into two different problems with the site. That in itself is not all that annoying, these things happen. The quality of the customer support, however, is getting beyond a joke.
I have been told that some staff at UK HE institutions are creating fake IDs on Facebook and 'friending' students in order to be able to check up on their behaviour. Now, this is only 'hearsay' - I haven't seen any hard evidence, but I was told by one student that they had been emailed by a member of staff to tell them that fake IDs were being used.
I have a couple of problems with this, apart from the issue of supposedly responsible adults creating IDs on a social network and actively trying to 'friend' their students...
I don't know whether anything will come of the actual project, in this case, but the idea came up of an open source application to make it simple for teachers (or other staff) to be able to 'aggregate' reports from subject teachers for a particular pupil or student.